NordSci Peptides offers a 60-day satisfaction guarantee. If you experience an issue with your order, please contact us within 60 days of the delivery date so we can review the situation and work with you toward a resolution.
To initiate a return, exchange, replacement, or refund request, please contact us by email, phone, or text. Returns must be approved before any items are sent back. Unauthorized returns may not be accepted.
Once a return is approved and the returned item is received, please allow up to one week for your return to be processed. If a refund is approved, it will be manually issued to the original payment method or as otherwise determined by NordSci Peptides.
If the wrong item was shipped, we will exchange the item or issue a refund where appropriate.
If a product is missing from your order, please contact us as soon as possible. Once we verify the claim, we will send the missing item to you. All orders are documented and photographed prior to shipping to help prevent errors and fraudulent claims.
All items are packaged securely and shipped in a manner intended to ensure safe arrival. If your package or product arrives damaged, please contact us with evidence, such as photos of the damage upon arrival, and we will review the issue. Each case is handled individually.
If you believe a product is underweight, please contact us and include the make and model of the scale being used.
If you believe a product is under concentration, please notify us immediately. We may provide a return label for the remaining product and submit it for third-party analysis. Any resolution will be determined after review.
Please contact us first before initiating a chargeback. Most issues can be resolved quickly and easily. Chargebacks will be reviewed seriously and may result in the customer being placed on a no-sell list.
Returns, exchanges, replacements, and refunds are handled on a case-by-case basis and remain subject to NordSci Peptides’ review and approval. Refunds will only be issued after approved returned items have been received, unless otherwise determined by NordSci Peptides.
If tracking claims your package was delivered but you have not received it, it is possible a neighbor or front desk receptionist has it. Our suggestion would be to first call your courier’s local office and speak to the post master. They have GPS coordinates on each tracking update and can confirm where it was delivered. If the post master claims the package was delivered correctly, we would suggestion waiting at least 1 week for the package to turn up. Usually a neighbor has it.
If the package still hasn’t arrived, contact us and we will handle each case on an individual basis.
If your order has not yet been shipped and you wish to cancel your order then please email us at sales@nordsci.com and we will do our utmost to accommodate you. We cannot promise we can intercept it if has already been processed.
